Faulty Items
The procedures, set out here, to cancel an order or return an item do not affect your right to reject faulty goods. Further information can be found at www.consumerdirect.gov.uk. If you do receive a faulty item, please follow one of the procedures outlined on the how to return an item page.

Faulty Goods

Please contact us and we will arrange collection of your faulty goods. If your purchase is less than 30 days old we will replace the item with a new one. If your purchase is older than 30 days then we will either arrange replacement or repair if applicable and then ship the item back to you as soon as possible.

If you are returning your product for a refund because you have ordered the wrong product, you will be refunded the purchase price less a handling fee of £10.00.

Please note that when returning an item, the parcel is your responsibility until it reaches us. We recommend that you ask your post office for a proof of posting (free of charge). This guarantee does not affect your statutory rights.